General Terms & Conditions No Store

Last update: 13 october 2023

Table of contents
Article 1
Identity of the vendor
We are:
Article 2
Applicability and conditions

1. Our general terms and conditions apply to all agreements with you as a customer. Certain conditions only apply to consumers (any natural person who, solely for non-professional purposes, acquires or uses products or services placed on the market). This will be clearly stated.

2. We only deliver to following countries in Europe:

  • A, B, C–Aland Islands, Albania, Andorra, Austria, Australia, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic
  • D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
  • G, H, I, J, K–Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo
  • LM, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
  • P, R, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
  • U, V–Ukraine, United States of America, United Kingdom, Vatican City

All other countries and territories not mentioned above, are excluded.


If you provide a delivery address in another country, we may refuse your order.

3. You must be at least 18 years old to place an order. If you are not 18, a parent or legal guardian must place your order. If we become aware that a minor has placed an order, we may still refuse that order.

4. You can always find our general terms and conditions on our website. Placing an order on the website is regarded as explicit acceptance of our general terms and conditions. You can always find them on our website. If you order online, we will also provide you with a copy of these terms and conditions in a format that you can save or print, together with the order confirmation (or at the latest on delivery). We recommend that you always do this.

5. If, in addition to these general terms and conditions, special additional terms and conditions apply, the above shall also apply to the special terms and conditions. If our general terms and conditions should conflict with those special terms and conditions, you as a consumer can always invoke the text that is most favourable to you.

Article 3
Our offer and your order

1. If an offer has a limited validity period or is subject to certain conditions, we will state this explicitly in the offer.

2. We always describe as completely and accurately as possible what we are selling you and how the ordering process will work. The description is in any case sufficiently detailed for you to make a proper assessment. If we use pictures, they are a true representation of the goods and/or services offered.

However, to err is human. Therefore, if we are obviously mistaken, we are not obliged to deliver.

3. To purchase a product, add the product to your shopping basket. Select the shipping rate of your choice and click on ‘Proceed to checkout’.

4. Then fill in your contact details and billing details. If you prefer to ship to another address, please check the checkbox ‘Ship to a different address?’  and fill in the delivery address. 

You will get an overview of your order. You can select the payment methode of your choice. Following, you accept our general terms and conditions and confirm your payment methode by pressing the order button with the caption “Buy now”. Once you have completed these steps, your order is final.

4. Your order is complete and the agreement between us is finalised once we confirm your order by email and once we have received the approval of the payment transaction by the card issuer. If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

Article 4
Right of withdrawal

1. If you buy goods or services from us as a consumer, you have 14 days to decide that you do not want to keep the goods or services. This 14-day period commences upon delivery. You can then return your order without having to pay compensation  (you will have to pay the shipping costs yourself). 

2. You must return the goods to us within 14 days after you have informed us that you there was a problem with your order. You must pay the cost of returning the goods. 

3. You can return the goods by post or by courier to our address in Belgium (Reuvoortweg 12, 3520 Zonhoven, Belgium).

4. We will refund you the full purchase price within 14 days of receipt of your order (of the product you return). The refund will include the price displayed on the order you are returning.

The refund shall be made by the same means of payment as the one used to make the payment, if possible. If that methode of payment is not available at our side, we will use a bank transfer to refund the order. In that case you will need to provide us with your bank account number.

5. During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to return the goods, you may only unpack or use the goods to the extent necessary to judge whether you wish to keep them (as you would in a shop). For example, returned goods may be fitted, but not used. If you are returning the goods, this must be done with all delivered accessories, in the original condition, if possible together with the original packaging, and taking our instructions into account.

If you go beyond what was necessary to assess the properties of the goods and the good is diminished in value as a result, then we can apply a proportional diminution in value when refunding. 

6. To exercise your right of withdrawal quickly and correctly, please complete the form below. We will send you an acknowledgement of receipt of your withdrawal by e-mail. (In case the form below returns an error, please send an email to info@no-store.com with your contact details and order number.)

Article 5

1. During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.

2. Our prices include all taxes, VAT, duties and services. So you will never be faced with any surprises. The prices are displayed without taxes. During checkout VAT will be calculated. (21% VAT for European countries, 0% VAT for UK, USA, Canada and Australia).

3. However, we may decide to charge shipping costs on top of the purchase price. In that case, we will always inform you before you place your order.

Article 6

1. We can only accept payment via the payment modules on our website.

2. We accept Credit card, Belfius Direct Net, iDEAL , KBC/CBC Payment Button, Bancontact, SOFORT Banking.

3. To ensure safe online payment and the security of your personal data, we use SSL technology.

SSL ensures that your transaction data is encrypted and made unreadable when sent over the internet. No special software is needed to pay with SSL. You can recognise a secure SSL connection by the “lock” in the lower status bar of your browser.

Article 7
Conformity and warranty

1. We guarantee that our goods are in conformity with your order and meet the normal expectations you may have, taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all Belgian laws in force at the time of your order.

2. If the delivered goods do not comply with your order, as a consumer you are entitled to the statutory two-year warranty. This means that if you discover a hidden defect or fault within two years of delivery of the goods, you can have them repaired or replaced free of charge.

As far as possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible, or cannot be carried out within a reasonable period of time, do you have the right to demand a price reduction or rescission of the contract of sale.

In case the defect or fault occurs within the warranty period (2 years after delivery), it is assumed to have been existing before the delivery, unless we can prove otherwise. 

Article 8
Delivery and execution

1. All goods and services will be delivered to the address you have specified in your order.

2. If the articles are in stock, the delivery time is in principle between 2 and 15 business days, depending on your region. The estimated delivery dates are indicated in the basket and checkout form. Please note: these are estimated dates and are not a guarantee. If an article is not in stock, you cannot place an order. 

3. Deliveries are made only on working days.

4. The following couriers are used: USPS, Air Canada, Asendia (A1 and EU), Auspost, Correos, DHL Globalmail and DPD (LV and UK), FedEx, Globegistics, Latvia Postal service, Royalmail, UPS, Canada Post and Canpar. 

5. Delivery times are an estimate and not a guarantee. If you did not received the shipment after the estimated delivery time, please contact us info@no-store.com. Submit your claim no later than 30 days after the estimated delivery date.

6. Our shipments are always at our risk. So you don’t have to worry about goods getting lost or damaged in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them (see Article 4), you are responsible for their transport. Visible defects must be reported as soon as possible, and in any case within 3 days of delivery [possibly: with photos of the packaging and damaged or non-compliant goods attached]. Visible defects include, for example, goods that have been damaged during transport, do not correspond to the items specified on the delivery note or do not correspond to the items that you ordered (visible defects).

7. We are not responsible for any consequential loss due to late delivery or non-delivery by our carrier. In any case, our liability is limited to the value of the items you prove you have not received.

Article 9
Duration (not applicable for products on the webshop no-store.com)

1. If you have concluded an open-ended contract with us (without a fixed end date), you can terminate it at any time. However, when cancelling you must respect the cancellation rules. This means that you have to let us know by e-mail that you want to terminate the contract (to [info@no-store.com) and that a period of notice of 1 month is applicable.

2. A contract entered into for a definite period of time runs for a maximum of two years.

3. If the fixed-term contract includes the sale of services and it has been agreed that this contract will be tacitly renewed if you do not give notice in time, then this contract becomes a contract for an indefinite period. Here again, you can terminate it at any time, taking into account the termination rules and term. 

4. If the fixed-term contract includes the sale of goods and it has been agreed that this contract will be tacitly renewed if you do not give notice in time, then this contract becomes a contract for an indefinite period. Here again, you can terminate it at any time, taking into account the termination rules and term.

Article 10
Force majeure

1. In the event of force majeure, we are not obliged to fulfil our contractual obligations. In this case, we may either suspend our obligations for the duration of the force majeure situation or definitively dissolve the contract. In the event of force majeure, we shall not be liable to pay any compensation to you.

2. Force majeure is any circumstance beyond our control and will, which prevents the fulfilment of our obligations in whole or in part. We understand these circumstances to include strikes, fire, business interruptions, energy disruptions, disruptions in a (telecommunications) network or connection or used communication systems and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties, …

Article 11
Intellectual property

1. Our website, logos, texts, pictures, names and all our communications in general are protected by intellectual property rights, which either belong to us or to our suppliers or other entitled parties.

2. It is prohibited to use and/or modify the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, colour combinations, etc. without our prior and express written consent.

Article 12
Complaints and disputes

1. We naturally hope that all our customers are 100% satisfied. However, if you have any complaints about our services, you can contact us at info@no-store.com. We will do everything we can to deal with your complaint within 7 days.

2. All agreements that we conclude with our customers, irrespective of their place of residence, are governed exclusively by Belgian law. If, for reasons of international law, another law should nevertheless apply, the interpretation of these general terms and conditions shall be based, in the first instance, on the Belgian Law on Market Practices and Consumer Protection as included in the Code of Economic Law. In the event of a dispute, only the competent Belgian courts shall be competent.

3. As a consumer, you also have the option of resolving the dispute out of court. You can contact the Consumers’ Mediation Service of the Federal Government for this purpose. It is authorised to receive any request for out-of-court settlement of consumer disputes. It will, in turn, either deal with the application itself or forward it to a qualified entity. The Consumer Mediation Service can be reached via this link: https://consumerombudsman.be/en.

4. In the event of cross-border disputes, you can also use the Online Dispute Resolution platform of the European Union at this link: http://ec.europa.eu/odr.

5. If we can’t work it out together through our personal complaint service (see article 12.1), you can contact SafeShops. If your complaint is accepted by SafeShops they will mediate in a neutral way between us and you as a customer. Please note that only complaints submitted through the complaint form on https://www.safeshops.be/nl/consumers-complaints/ will be handled. This way Safeshops has all the right information to further process your complaint.